| FAQ
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- 30-day 100% Money Back Guarantee for Retail Customers
- Are there precautions when using citrus aurantium (synephrine)?
- How do I access the Members Lounge?
- How do I get a username & password? I am trying to log on to the new system and my ID # is not working.
- How
does a non-member place an order online? I had them go to my website.
But, when they tried to place an order as a retail customer, it tried
to sign them up as a member. They don't want to sign up now. they just
wanted to order products online. I
- I
am interested in joining Our World and would like some more
information. What does it cost to become a member and what is the
wholesale cost on your products?
- I
cannot access the product order page with Safari, Mac's browser. Also
the product order page does not display properly in the Opera browser
on the Mac.
- I have forgotten my password, how do I find out what it is?
- IBO 30-day Refund Policy
- Is it possible to change my user name?
- Standard shipping says 3 to 7 days. Does this mean business days or total days?
- What is citrus aurantium?
- Why is citrus aurantium (synephrine) in Skinnees™?
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1. 30-day 100% Money Back Guarantee for Retail Customers |
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Answer:
The
OWN 30-day, 100% Money Back Guarantee covers all company products for
retail customers who are not fully satisfied. Gracious and prompt
refunds are important for customer satisfaction and the good reputation
of OWN and all Independent Business Owners/Distributors. IBOs will
honour the return and refund 100% of the purchase price plus taxes to
their retail customer. OWN will then replace the product with new
product for the IBO''s sales inventory.
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2. Are there precautions when using citrus aurantium (synephrine)? |
Answer:
If you have a health condition such as heart disease or high blood
pressure or if you are taking medications, always consult your
physician before taking any herbal product including Skinnees™ ,
as specified on our label
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3. How do I access the Members Lounge? |
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Answer:
Upon
entering www.ourworldnetwork.com, you will need to click on login near
the top of the webpage. Then, you need to sign in with your username
and password and type in the 4 digit number. This randomly generated
number has been added as a security feature. Following these steps
should take you straight into your member lounge.
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4. How do I get a username & password? I am trying to log on to the new system and my ID # is not working. |
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Answer:
You
do not need to use your ID # anymore! Your username in our new system
is your folder name from the old system. For example:
www.ourworldnetwork.com/foldername. Use your old password to access the
members lounge. You must then also retype the numbers you see in the
left box into the right box.
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5. How
does a non-member place an order online? I had them go to my website.
But, when they tried to place an order as a retail customer, it tried
to sign them up as a member. They don't want to sign up now. they just
wanted to order products online. I |
|
Answer:
Yes
they can! By going to your site and selecting PRODUCT, then BUY NOW. It
will take them so a similar page than the one we use for SIGN UPs
however, there is a drop down tag that clearly offers only 2 options:
one is to sign up as a DISTRIBUTOR and the other one as a CUSTOMER.
Select CUSTOMER. This will prompt you, as the sign up one does , to
provide additional personal information that will facilitate
reordering. Customers are given a CUSTOMER site along with a USERNAME
and PASSWORD for the sole purpose of reordering. This will avoid having
to provide all that same personal information again! The volume
generated by that sale is automatically credited to the person whose
site it is the CUSTOMER is placing their order through.
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6. I
am interested in joining Our World and would like some more
information. What does it cost to become a member and what is the
wholesale cost on your products? |
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Answer:
The
OWN Membership fee is $69.00 USD. This includes the OWN Business
Portfolio, your OWN Replicated Site, and access to the OWN Members
Lounge. Skinnees have a wholesale price of $60 USD and Sleepees
wholesale for $40 USD.
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7. I
cannot access the product order page with Safari, Mac's browser. Also
the product order page does not display properly in the Opera browser
on the Mac. |
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Answer:
Our system is optimized to work on Internet Explorer V6.00 or higher. Please download Internet Explorer V6.00.
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8. I have forgotten my password, how do I find out what it is? |
Answer:
Go to the Members and click on the button that reads "Forgotten your password?".
An email will be sent immediately to the email address we have on file for you.
This email will contain your password that you have chosen.
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9. IBO 30-day Refund Policy |
Answer:
An
IBO may return merchandise and sales aids/literature items purchased
directly from the Company in their original condition shipping prepaid
to the Head Office for a refund within the first 30 days of the
purchase period for a full refund less 10% restocking charge and any
shipping and handling and commissions paid.
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10. Is it possible to change my user name? |
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Answer:
We
are allowing our IBO's to change their usernames during this transition
phase. Log into your members lounge and click on "details". This
feature will be turned off shortly. |
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11. Standard shipping says 3 to 7 days. Does this mean business days or total days? |
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Answer:
Shipping
days are always regarded as business days, therefore STANDARD is 3 to 7
business days and EXPRESS is 2 to 3 business days.
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12. What is citrus aurantium? |
Answer:
Citrus aurantium, also known as bitter melon or bitter orange, is
widely used in Chinese medicine to stimulate gastrointestinal
function and treat lung congestion. Although it acts as a
sympathatomimetic (adrenergic amine), citrus aurantium is not the
same as ephedra or ma huang, but an entirely different plant. The
active component, isolated as synephrine, stimulates the beta-3
receptor sites which regulate lipolysis (the breakdown of fats) and
has a minimal effect on heart rate and the central nervous system.
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13. Why is citrus aurantium (synephrine) in Skinnees™? |
Answer:
In order for Skinnees™ to improve its calorie-burning effect, it is
important to include ingredients that enhance your metabolism.
Otherwise, you would have no thermogenic quality to the product.
Skinnees™ formulators knew to balance the metabolic boosting
ingredients (citrus aurantium extract, guarana extract, green tea
extract, banaba leaf extract) with calming ingredients (magnolia,
quercetin, rhodiola rosea, vanadium, and more) along with herbs that
help with lipid and glucose metabolism and hunger control.
Skinnees™ is safe and effective because it works on many fronts at
once; therefore, smaller amounts of each botanical are required due
to the synergistic effect. The active ingredient in the citrus
aurantium is synephrine. Skinnees™ only has 3 mg per tablet of
synephrine. Taking six tablets per day (the recommended daily
dosage) delivers a total of 18 mg. Health Canada has an allowable
maximum intake of 38-50 mg per day, so the amount of synephrine in
Skinnees™ is well below the official guidelines.
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